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eDesk ‑ AI, Helpdesk & Chat

eDesk ‑ AI, Helpdesk & Chat

eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce.
★ 4.8·29 reviews·By xSellco Ltd

eDesk - Helpdesk & Customer Support Software

eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes - by seamlessly integrating your Shopify store and 300+ marketplaces/channels, eDesk centralizes all customer conversations into one intelligent inbox. Our AI-powered tools help you resolve queries faster, turn support interactions into sales opportunities, and deliver exceptional customer experiences that drive repeat purchases.

eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes - by seamlessly integrating your Shopify store and 300+ marketplaces/channels, eDesk centralizes all customer conversations into one intelligent inbox. Our AI-powered tools help you resolve queries faster, turn support interactions into sales opportunities, and deliver exceptional customer experiences that drive repeat purchases. more
  • All customer conversations centralized in one inbox
  • 24/7 chatbot for common questions and purchases
  • AI-assisted support to boost agent productivity
  • Adjust Shopify orders directly within eDesk—no tab switching
  • Turn conversations into conversions with eDesk Pre-sales
Categories
HelpdeskChat
Features
AI responsesShipping alertsFile uploadProduct recommendationsPhoneAI summariesFeedback surveysSpam detectionSelf-serviceFAQsCustomer insightsUnified inboxWelcome messagesHelp centerAnalyticsSurveysChat assignmentChat windowReportsMulti-storeAgent avatarOrder trackingTaggingReal-time translationVoice supportChat flowsEmailDiscountsEmojis and stickersEmail chatSocial mediaOrder updatesAgent analyticsCustomer notificationsAuto-replyQuick repliesContact formAuto-assignMulti-languageResponse templatesVideo callsTicketingChat buttonsSMSLive chatEscalationChatbotSend transcriptReview requestsAI chatbotsBusiness hoursColor and fontRule-based triggers
Reviews history
No history available
Pricing
49 USD
Free trial available
View on Shopify ↗
Quick facts
Developer
xSellco Ltd
Category
Helpdesk
Launched
juillet 2016
Languages
5 (English, French, German…)
Pricing model
Paid
Built for Shopify
No
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