Gorgias: AI Helpdesk & Chat — Helpdesk app for Shopify
Improve customer experience with Gorgias: an AI chatbot and Shopify-native helpdesk that automates tickets, answer shoppers 24/7 and turn support into sales.
Leading AI customer support and helpdesk for faster customer service across live chat and email.
Gorgias brings customer service into one Shopify helpdesk. Manage email, live chat, social, SMS and voice in a unified inbox with order and customer history. AI Agent delivers AI customer support for FAQs and order questions, takes actions you control, and hands conversations to your team with context. Use AI Shopping Assistant to answer product questions and recommend products. Set your brand voice, build support workflows, and track team performance.
Gorgias brings customer service into one Shopify helpdesk. Manage email, live chat, social, SMS and voice in a unified inbox with order and customer history.
AI Agent delivers AI customer support for FAQs and order questions, takes actions you control, and hands conversations to your team with context.
Use AI Shopping Assistant to answer product questions and recommend products. Set your brand voice, build support workflows, and track team performance.
more
- AI Agent that handles order, shipping and return questions 24/7
- Shopify-native helpdesk: edit orders, refund and cancel inside tickets
- Unified inbox for email, live chat, SMS, social and voice
- Rules, macros and auto-tagging to automate repetitive tickets
- Support analytics and revenue tracking to measure customer experience