Ecombone Warranty Claims
Automate warranty claims, product replacements and defect management in Shopify. Let customers submit claims with photos & reduce support tickets.
Automate warranty claims with a rules engine. Resolve with refunds, replacements, or store credit.
Ecombone Warranty Claims gives your customers a branded portal to submit warranty claims by looking up their order, selecting affected items, and uploading photos. You define coverage using a priority-ordered rules engine with conditions like claim reason, product tags, and time since purchase. Resolve each item individually with automatic Shopify refunds, replacement orders, or store credit. Includes analytics, email notifications, photo management by SKU and more.
Ecombone Warranty Claims gives your customers a branded portal to submit warranty claims by looking up their order, selecting affected items, and uploading photos.
You define coverage using a priority-ordered rules engine with conditions like claim reason, product tags, and time since purchase.
Resolve each item individually with automatic Shopify refunds, replacement orders, or store credit. Includes analytics, email notifications, photo management by SKU and more.
more
- Branded customer portal with photo uploads and coverage results
- Per-item resolution with automatic refunds, store credit and replacements
- Rules engine to define warranty coverage by reason, tags, and time
- Claims analytics with charts, top products, and CSV export
- Customizable email templates