ResolveAI
Automatically resolve Shopify customer issues including order questions, returns, and refunds with policy-aware workflows and human review when needed.
Resolve support end-to-end. Humans review only what requires judgment.
ResolveAI resolves Shopify customer issues end to end, not just chat replies. It looks up orders, checks your policies, answers routine questions, and handles eligible returns or refunds within merchant-defined thresholds. When a case is high value, outside policy, or low confidence, it escalates to a human with full context. You review only the cases that need judgment.
ResolveAI resolves Shopify customer issues end to end, not just chat replies. It looks up orders, checks your policies, answers routine questions, and handles eligible returns or refunds within merchant-defined thresholds. When a case is high value, outside policy, or low confidence, it escalates to a human with full context. You review only the cases that need judgment.
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- Auto-resolve order questions using live Shopify order data
- Handle returns and refunds within merchant-defined rules
- Escalate risky or high-value cases with full conversation context
- Track resolved tickets and estimated support savings
- Configure guardrails: refund limits, confidence, and exclusions