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MX: Helpdesk & Live Chat

MX: Helpdesk & Live Chat

Manage all customer support in one unified inbox. Free helpdesk with live chat, ticket management, and workflow automation. No watermarks. Install now!
★ 4.4·7 reviews·By Mirasvit Ecommerce Solutions

All-in-one inbox for email, live chat, and social messaging with automated support workflows.

Centralize all customer support in one inbox. Manage emails, live chat, Facebook, Instagram, and WhatsApp messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.

Centralize all customer support in one inbox. Manage emails, live chat, Facebook, Instagram, and WhatsApp messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards. more
  • Unify all customer messages in one inbox and never miss a ticket
  • Keep work organized by creating custom ticket statuses and workflow rules.
  • Engage visitors with live chat and view ticket history to resolve issues fast.
  • View Shopify order details directly in tickets (number, date, total)
  • Get AI-powered suggestions for faster, smarter responses
Categories
HelpdeskChat
Features
File uploadSelf-serviceFAQsUnified inboxWelcome messagesGreetingsHelp centerChat assignmentChat windowAgent avatarTaggingChat flowsEmailEmojis and stickersSocial mediaAgent analyticsCustomer notificationsAuto-replyQuick repliesContact formAuto-assignMulti-languageBehavior trackingTicketingChat buttonsLive chatEscalationChatbotSend transcriptAI chatbotsBusiness hoursColor and fontRule-based triggers
Pricing
Free
Free to install
View on Shopify ↗
Quick facts
Developer
Mirasvit Ecommerce Solutions
Category
Helpdesk
Launched
octobre 2025
Languages
19 (English, German, French…)
Pricing model
Free
Built for Shopify
No
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