Achille AI — Helpdesk app for Shopify
Achille automates your customer support end-to-end, not just the reply.
Our AI executes real support workflows: understanding intent, retrieving o...
AI support automation at scale : faster and great answers, happier customers, unmatched quality
Achille automates your customer support end-to-end, not just the reply. Our AI executes real support workflows: understanding intent, retrieving order and return data, applying business rules, triggering refunds or follow-ups, and escalating only when human judgment is required. Achille connects directly to your Shopify, helpdesks, logistics, and internal tools to perform the same actions as your best agents — but faster, consistently, and without burning your team.
Achille automates your customer support end-to-end, not just the reply.
Our AI executes real support workflows: understanding intent, retrieving order and return data, applying business rules, triggering refunds or follow-ups, and escalating only when human judgment is required.
Achille connects directly to your Shopify, helpdesks, logistics, and internal tools to perform the same actions as your best agents — but faster, consistently, and without burning your team.
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- Automate most of your tickets with deterministic workflows, not random agents
- Deep helpdesk integration (Zendesk, Gorgias, Sunshine, etc.)
- 24/7 multilingual support, consistent across channels
- Brand, tone & policy control via explicit rules
- Full observability: every decision, action, and token accounted for