RMS Returns & Credit Manager
RMS Returns & Credit Manager gives you full control over your returns process. Set custom return windows, define accepted item conditions, and auto...
Simplify returns, issue store credit, and keep customers happy — all from your admin panel.
RMS Returns & Credit Manager gives you full control over your returns process. Set custom return windows, define accepted item conditions, and auto-approve returns to save time. Customers submit requests through a branded self-service portal. Track every return through a 16-stage lifecycle from submission to refund or store credit. Dispute item conditions with photo evidence. Sync returns bidirectionally with Shopify. Connect your own shipping provider and send automated email notifications.
RMS Returns & Credit Manager gives you full control over your returns process. Set custom return windows, define accepted item conditions, and auto-approve returns to save time. Customers submit requests through a branded self-service portal. Track every return through a 16-stage lifecycle from submission to refund or store credit. Dispute item conditions with photo evidence. Sync returns bidirectionally with Shopify. Connect your own shipping provider and send automated email notifications.
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- Self-service portal — Customers submit returns without emailing support.
- Store credit option — Retain revenue by offering credit instead of refunds.
- Condition disputes — Challenge item condition with photo evidence uploads.
- Auto-approve returns — Skip manual review and speed up the returns process.
- Multi-carrier shipping — Connect Shopify, EasyPost, Shippo, Royal Mail, or DPD.