Rex: Return & Exchange
Manage Shopify returns and exchanges with ease. Reduce support tickets using branded portals, flexible refunds, real-time tracking, and automation.
Self-service returns & exchanges with real-time tracking and flexible refunds
Rex: Return & Exchange helps Shopify merchants manage returns without support chaos. Customers submit return or exchange requests through a branded portal and track status in real time. Merchants can approve, reject, or archive requests, apply custom return rules, and issue refunds, exchanges, store credit, gift cards. Multi-language support and automated email updates ensure a smooth, transparent post-purchase experience for both teams and customers.
Rex: Return & Exchange helps Shopify merchants manage returns without support chaos. Customers submit return or exchange requests through a branded portal and track status in real time. Merchants can approve, reject, or archive requests, apply custom return rules, and issue refunds, exchanges, store credit, gift cards. Multi-language support and automated email updates ensure a smooth, transparent post-purchase experience for both teams and customers.
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- Branded self-service return & exchange portal for customers
- Approve, reject, or archive return requests with full control
- Refunds via exchange, store credit, gift cards
- Custom return rules, messages, appearance & multi-language labels
- Real-time return tracking with automated email notifications