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·Returns and exchanges
Outvio Exchanges and Helpdesk

Outvio Exchanges and Helpdesk

Outvio helps online shops optimise and automate post-checkout processes and enables them to deliver a 5-star shopping experience every time.
★ 4.3·29 reviews·By Outvio

Automated Exchanges. Powerful Help Desk software. Unlimited Tickets, Agents & Automations. All-in-1.

Outvio offers a powerful Exchanges and Returns management tool and a groundbreaking Help Desk platform for your Shopify store. Complete with a fully branded self-service portal for your customers, live chat and easy-to-use ticketing management for all contact channels. Outvio also allows you to efficiently automate your entire post-purchase workflow, encompassing order fulfilment, shipping, tracking, and customer communication. Truly everything you need, in one single easy-to-use platform.

Outvio offers a powerful Exchanges and Returns management tool and a groundbreaking Help Desk platform for your Shopify store. Complete with a fully branded self-service portal for your customers, live chat and easy-to-use ticketing management for all contact channels. Outvio also allows you to efficiently automate your entire post-purchase workflow, encompassing order fulfilment, shipping, tracking, and customer communication. Truly everything you need, in one single easy-to-use platform. more
  • Returns and Exchanges, Upselling with instant Checkout within the Returns Portal
  • Refunds to Store Credit, Giftcards, built-in Pickup & Return Label generation
  • HelpDesk and Ticketing software with Unlimited agents, tickets and automations
  • Live-Chat. Single Inbox for Email, SMS, WhatsApp and Social Media conversations
  • Smart Fulfilment & Shipping (130+ carriers), fully branded Delivery Tracking
Categories
Returns and exchangesHelpdesk
Features
AI responsesSMS notificationsPhoneAI summariesAutomated approvalsReplacementsIn-store returnsNon-returnable itemsSelf-serviceExchangesFAQsUnified inboxHelp centerEmail notificationsReturn trackingAnalyticsStore creditManual refundsReportsMulti-storeReturn windowsShipping labelsReturn reasonsOrder trackingDiscount codesTaggingAutomated refundsEmailSocial mediaCustomer notificationsCustom brandingCustomer blocklistsAuto-replyContact formCustom policiesAuto-assignStock updatesMulti-languageResponse templatesTicketingSMSLive chatEscalationChatbotGift returnsGift cardsReturn portalRefund managementRule-based triggers
Pricing
4.5 USD
Paid plan only
View on Shopify ↗
Quick facts
Developer
Outvio
Category
Returns and exchanges
Launched
octobre 2021
Languages
5 (English, Spanish, German…)
Pricing model
Paid
Built for Shopify
No
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