Intercom: AI Agent & Helpdesk

Name: Intercom: AI Agent & Helpdesk
Price: 0.99 USD
Rating: 4.5 (18 reviews)
Author: Intercom

Intercom combines Fin AI Agent with a Helpdesk for AI and human support on one platform to help merchants maximize efficiency and deliver superior ...

★ 4.5·18 reviews·By Intercom

Intercom: Fin AI Agent and Helpdesk built to deliver perfect customer experiences.

Intercom combines Fin AI Agent with a Helpdesk for AI and human support on one platform to help merchants maximize efficiency and deliver superior service + shopping experiences. Built for Shopify, Fin supports the full customer journey helping shoppers find products, answering questions, and resolving order queries using real-time data. Teams get full visibility into orders, shipping, and customer data, and can take action without leaving the Intercom inbox.

Fin helps shoppers discover products, answer questions, & resolve order queries
One conversation, shopping and support in a single experience
Edit shipping info, issue refunds, and create orders without leaving Intercom
Multi-store support: connect all Shopify stores to one workspace in minutes
Track Shopify events and use customer data to send targeted messages

Categories

ChatHelpdesk

Features

File uploadProduct recommendationsPhoneCart recoveryPush notificationsFAQsUnified inboxWelcome messagesGreetingsHelp centerAnalyticsSurveysChat assignmentChat windowReportsMulti-storeOrder trackingTaggingReal-time translationCallbackVoice supportChat flowsEmailDiscountsEmojis and stickersEmail chatSocial mediaOrder updatesAgent analyticsQuick repliesAuto-assignMulti-languageVideo callsTicketingChat buttonsSMSLive chatEscalationCross-sellChatbotAI chatbotsBusiness hoursColor and fontRule-based triggers