HiveChat ‑ Live Chat & Chatbot
Help shoppers ask questions on your store, recommend products in chat, and manage conversations from one embedded admin inbox.
Add a storefront chat widget for customer questions. Resolve chats faster with rules and handoff.
HiveChat helps merchants answer shopper questions through a storefront chat widget and manage every conversation in Shopify admin. Merchants can customize the widget, set business hours and quick replies, create rule-based answers for common questions, recommend products in chat, hand conversations to staff, send follow-up emails when customers are offline, and review conversation, resolution, and satisfaction trends.
HiveChat helps merchants answer shopper questions through a storefront chat widget and manage every conversation in Shopify admin. Merchants can customize the widget, set business hours and quick replies, create rule-based answers for common questions, recommend products in chat, hand conversations to staff, send follow-up emails when customers are offline, and review conversation, resolution, and satisfaction trends.
more
- Answer common questions automatically with rule-based chat replies
- Recommend products directly inside chat
- Manage chats with assignment, notes, and canned replies
- Follow up by email when customers leave the chat
- Track conversations, escalations, clicks, and satisfaction