EmberCancel
Let customers cancel orders before they ship. EmberCancel checks ShipBob status in real-time and handles cancellation, refunds, and order tagging automatically.
EmberCancel lets customers cancel orders before they ship. Checks ShipBob status in real-time.
EmberCancel connects your Shopify store with ShipBob to give customers a safe way to cancel orders themselves. When a customer places an order, a cancel button appears on their Order Status page with a countdown timer. If they click cancel, EmberCancel checks the ShipBob shipment status in real-time. If the shipment is still within your configured rules, the app cancels the ShipBob shipment, cancels the Shopify order, issues a refund, and tags the order for your records.
EmberCancel connects your Shopify store with ShipBob to give customers a safe way to cancel orders themselves.
When a customer places an order, a cancel button appears on their Order Status page with a countdown timer. If they click cancel, EmberCancel checks the ShipBob shipment status in real-time. If the shipment is still within your configured rules, the app cancels the ShipBob shipment, cancels the Shopify order, issues a refund, and tags the order for your records.
more
- Real-time ShipBob status checking
- Order Status page cancel button with countdown timer
- Automatic cancellation, refund, and order tagging
- Configurable cancellation rules
- Merchant dashboard with activity log
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